Adding guests after registering for an event

SOLVED
Go to solution
KarenP8174
Regular Participant

Someone registered for an event but did not add their guests.  Is there a way for me to go in add the guest for them?  It looks I can only alter the current registered info. 

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Moderator

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article