Adding guests after registering for an event

SOLVED
Go to solution
KarenP8174
Regular Participant

Someone registered for an event but did not add their guests.  Is there a way for me to go in add the guest for them?  It looks I can only alter the current registered info. 

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

1 REPLY 1
William_A
Moderator

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar