Adding new contact - This is not a valid email address.

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AlexB04361
Participant

A member asked to update her email address to a different one. The new email address is a gmail account. When I tried to update her contact information, I received the error 'This is not a valid email address.' 

 

I've confirmed with her that this is the correct email. I made sure there are no spaces before or after the email address. Please let me know how I can proceed with this issue. I'm not sure what constitutes an invalid email address. Thanks!

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William_A
Moderator

Hello @AlexB04361 ,

 

I'd suggest adding the contact through the type/past multiple method, or through the file import method.


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William A
Community & Social Media Support
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1 REPLY 1
William_A
Moderator

Hello @AlexB04361 ,

 

I'd suggest adding the contact through the type/past multiple method, or through the file import method.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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