Additional Information Error?

Occasional Participant

Additional Information Error?

On the Send Now page of a campaign, under the new system, it gives me the following message but does not highlight what I have to actually change/amend? 'You need to provide additional information. Please correct the errors below and try again.'

20 REPLIES 20
Employee

Hello and thank you for reaching out to The Community! We do apologize you experienced this, but it looks like you were able to schedule your email campaigns earlier today! If you encounter an issue like this again or if you just have some questions, please do not hesitate to reach back out.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I am having the same issue. Can you help, Antonas? 

Hello @WellspringLiving ,

 

It looks like you were able to resolve the error. That said, for the sake of future troubleshooting, were there any special characters in the subject line or anything like that causing the problem?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

I AM HAVING THE SAME ISSUE!

BUT THERE IS NO ERROR VISIBLE, PLEASE HELP! 

THANK YOU

Hello @EmilyA1 ,

 

Just to confirm for troubleshooting, do you have:

  • your physical address
  • at least one contact list checked
  • a subject line filled out
  • a from name typed out
  • a from email selected
  • a reply-to email selected

Additionally, does your subject line have any special characters beyond basic text, commas, periods, or ampersands? 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Hi William D, 

 

I am having this same issue and am unable to schedule my email.

I have made sure that the below points are filled out:

  • your physical address
  • at least one contact list checked
  • a subject line filled out
  • a from name typed out
  • a from email selected
  • a reply-to email selected

As well as not having any special characters beyond basic text, commas, periods, or ampersands. In my subject line.

Please help! 

 

 

Hello @IsabelS23 ,

 

Are you able to confirm if you're still running into this error? I was able to go into your account, and schedule our test without any issue.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Hi William

 

I have the same ISSUE when I try to schedule my email

 

I put this basic text with commas, periods and that ( 
CITY, VOLCANO AND BEACH ... ENJOY COSTA RICA PURA VIDA! )

 

When I want to send an email campaigns I only copy the last one, so I dont need to put all the information like phisical adress, from name, from address and reply-to address... the only thing that I need to full or change is the subject line and the time to schedule... 

Today our Constant Contact has just change in visual appearance so I dont know how to fix

 

please Help cause I cant send any campaigns!!!

Best Regards

Hello @MiguelH53 ,

 

I just went in and was able to schedule all three of your latest draft emails without any issue (and immediately unshceduled). Are you still seeing the error? Can you elaborate on what exactly changed in appearance? Does clearing your cache alleviate the issue on your end at all?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Hi William

 

Appears he already fixed it!


Actually the appearance returned to the previous one, I think it was some kind of new image in the concept of the schedule

 

Thanks for your help

Best Regards

Occasional Participant

Hi, here we go again!

 

It appears the same issue back!

I send to you an image for best understand

I think I have all full in our campaign "save in draft" as usual

I hope you explain to us how can we fix and send the email


Thanks!

we can't schedule correctwe can't schedule correct

Hello @MiguelH53 ,

 

It looks like you're missing your country's state in your email footer's physical address. On the scheduling page, click to edit your footer, and you'll see that one of the required fields (for State) is blank. If you set that to your address' state, it should allow your email to go through. The fact that this isn't actually highlighted by the error message is a glitch, and our engineers are working on it.

 

Please let us know if you need any additional assistance.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

Good Afternoon.

I need to send an e-mail campaigne but I can't because of a message in Constant Contact. I already have check on everything inside the program but everything seems to be ok. Please help me.

Hello @CarlosD1 ,

 

It looks like you're missing your country's state in your email footer's physical address. On the scheduling page, click to edit your footer, and you'll see that one of the required fields (for State) is blank. If you set that to your address' state, it should allow your email to go through. The fact that this isn't actually highlighted by the error message is a glitch, and our engineers are working on it.

 

Please let us know if you need any additional assistance.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

i cant send my email. This text come in the landing page "You need to provide additional information. Please correct the errors below and try again." But i already filled everything.

Hello @FondoUnidoMx ,

 

It looks like you got your email sent this morning, was it an issue of something missing from your physical address section? Or was there something else happening?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

We are not able to send email campaign as it is showing "You need to provide additional information. Please correct the errors below and try again."

 

But it doesn't show any error we have tried all steps provided in help box still no results. kindly guide us on urgent basis.

Hello, 

 

It looks like you got your email sent this morning, was it an issue of something missing from your physical address section? Or was there something else happening?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

Hi, I'm getting an error message telling me to correct the errors before I can send my email, but I don't see any errors.

Hello @CarolineB7084 ,

 

It looks like you got your email sent this morning, was it an issue of something missing from your physical address section? Or was there something else happening?


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.