Address Gmail throwing our emails into the Promotions folder where most people never see them

Participant

Address Gmail throwing our emails into the Promotions folder where most people never see them

 
1 REPLY 1
Moderator

Hi @JohnLonghill thank you for sharing your feedback on this experience. We understand the importance of contacts not only receiving your emails, but also being able to read them. However this is happening based on settings in Gmail itself. I apologize there is not a way we can control your emails from going into their Gmail Promotions tab. Though we cannot control it, there are workaround your contact can make to help. For instance clicking and dragging one of your emails from the Promotions tab into the Primary Tab or even disabling these tabs altogether. By doing either of these workarounds, all future emails from you will be delivered to the Primary tab.


Frankie.P
Community & Social Media Support

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