Address Line 1 crossed with Salutation?

JackieG295
Participant

Address Line 1 crossed with Salutation?

We sent our campaign email and many of the records did not populate the correct information to the correct fields. Address Line 1 and Salutation was mixed up on many of these letters. We have no idea how many because it seems to be random and not halfway down the list or anything.This is baffling and quite embarrassing as these were tax letters being sent to our constituents. Please get back to us and help us to understand how this happened. Thank you! Lee Mallon
1 REPLY 1
William_D
Moderator

Hello @JackieG295 ,

 

I'd recommend gathering some examples of any affected contacts that have reached out to you, then call our general support line so they and the higher level technical team can troubleshoot with that information on hand.


William D
Community & Social Media Support

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