The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

All Roadrunner Contacts Bounced as Undeliverable

Highlighted
Moderator

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @MemorialArtGallery 

 

I apologize you too are having this experience! Are you contacts still not receiving your email campaign after whitelisting Constant Contact their security settings? I also would suggest reaching out to our Deliverability Specialists directly. These specialists can help take a further look at your contacts and campaigns.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

Wow LongAcreFarms - over 500 bounces...NOT GOOD - even though my problem is bad, it is not as big as that!  I want to keep this thread alive until we have a resolution. If I found out anything when I call support today, I'll post back.  It would be great if anyone else in this thread posts back as well.  

Highlighted
Member

Re: All Roadrunner Contacts Bounced as Undeliverable

I've just experienced the same thing this past week with domain ec.rr.com. 

Highlighted
Occasional Participant

Re: All Roadrunner Contacts Bounced as Undeliverable

I sent an email on March 29 and one on March 30. All double opt-in emails. All engaged. Over 250 bounced each time as undeliverable. All Roadrunner email addresses. This is unacceptable and I do not believe for a moment that it is anything we did. This has happened once before with aol.com but was quickly corrected. Please get on this CC.  

Highlighted

Re: All Roadrunner Contacts Bounced as Undeliverable

I called today and they are aware of the problem and are working on a resolution - hopefully it gets fixed quickly.

 

Highlighted
Administrator

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @LongAcreFarms@renaultf1@CellcomM, and @usad6003. Like @LongAcreFarms said, our Deliverability team is aware of what is happening with some Roadrunner contacts bouncing and not receiving emails. They are researching the issue and will work towards a resolution. We apologize for any inconvenience this may have caused you and we thank you for your patience while our Deliverability team works on this. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

@Caitlin-M - if you hear that it has been resolved, can you post on here to let us know.  I'm holding off sending an email that needs to go out so that I can reach my Roadrunner people.  thx

Highlighted
Established Member

Re: All Roadrunner Contacts Bounced as Undeliverable

Experiencing the same issue. Bounces coming back from both @roadrunner.com and @rochester.rr.com

 

Please keep us informed when the fix is coming.

Employee

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @renaultf1, @CarolW86 and @wnedwbfo,

 

I'm very sorry you're experiencing this issue. Our team has been working to resolve this as quickly as possible and we apologize for any inconvenience. Please feel free to reach out directly to our Deliverability team for guidance and assistance with this.

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
New Member

Re: All Roadrunner Contacts Bounced as Undeliverable

I just checked my Florida Roadrunner customers from an email sent mid last week and they too were not delivered.  I also am holding off sending my weekly email out until I get a confirmation that this issue is fixed.

Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured