All Roadrunner Contacts Bounced as Undeliverable

Member

All Roadrunner Contacts Bounced as Undeliverable

I sent an event announcement out this past Tuesday at 6pm. The list I sent to includes some of my most engaged audience - frequently email with them and they attend our events regularly.  EVERY contact on the list requested to be on our email distribution.  No contacts with Roadrunner or Maine.rr.com email addresses received the emails. The emails to these Roadrunner contacts showed as Sent - but never opened.  A handful of these folks contacted me to tell me they never received the notification - not in their Junk folders...our email address is on their whitelists. I trouble shot with them to be sure everything was ok - they just never received them.

 

The day before (this past Monday), I sent a test email (at 10:58am) of a previous event results to the same list - the Roadrunner & Maine.rr.com folks received, opened and clicked through to the results.

 

I contact Deliverability support on Thursday and they thought the emails might have been caught in the Roadrunner's rate limiting. Another person had contacted support for the same issue with Roadrunner addresses. Support saw nothing with the email that should have stopped it - very similar to the first notice. Support thought the emails would go out over the course of the next couple of days.

 

Well unfortunately, they never went through and they have now bounced as Undeliverable. I have another notice that I will send out tomorrow or Monday to the same list and these people that didn't get the last notice NEED to get this coming notice. It seems pretty clear that Constant Contact and Roadrunner aren't playing well. 

 

I'd really love some help. Kim

 

 

36 REPLIES 36

It looks like the Roadrunner addresses may be working again (even though the system status still shows it as being down).  I couldn't hold off sending our final registration announcement any longer for the event on Saturday, so I sent it at 6:40 this morning. I have a few maine.rr.com and roadrunner.com people that have opened and clicked.  I'll know later if this is really fixed (it is early yet), but for my campaign it appears to be working again. Fingers crossed. I'll post back later to let you know if it is indeed fixed for me.

In another thread about bounced emails, a moderator posted this link to the system status page (didn't know this existed), so I'm posting it here in case other folks didn't know either.
https://status.constantcontact.com

I spoke to Kevin on the Deliverabiity team last night and he said the RR rate limitation problem had been fixed yesterday morning.  So I sent out a test email to all my RR contacts. A few have opened it this morning and they were previously showing as Undeliverable, so it does look as though it's fixed. I'll continue to monitor thru the day.

Thanks for the system status link - I didn't know about it, but it sure is useful!

Occasional Participant

Still not working for me at my Roadrunner accounts in Charlotte, NC.

(xxxxx@carolina.rr.com). Very frustrating. Some emails I send out do eventually show up but it takes at least 4 hours for them to get through. 

Unfortunately I don't think it has been fixed for me completely either.

 

I'm editing this...just checked some roadrunner.com contacts and more bounces - this time they bounced as "other"...

So far, it looks like it may be fixed for the cfl.rr.com domain - 37% opened and no bounces so far, although it did take 2.5 days for the Undeliverables to show up last time, so another 1.5 days to go...

A few more of my roadrunner folks opened their emails last night...trickling in it seems. Waiting to see if I get more bounces and/or deliveries today.  Definitely not fixed yet for my contacts though...some highly engaaged people still haven't opened, so I know they didn't get the last email. 

Occasional Participant

Some of my RR emails are also starting to trickle in slowly as another had mentioned.  (xxx@carolina.rr.com). This morning I received a test email I sent to myself 2 days ago.

I have a similar problem as stated in this forum but in the reverse mode. I have at this time one specific yahoo address in the Connecticut area not receiving emails from the cfl.rr.com address in Florida. Not sure what the problem is or possibly related to what everyone has been discussing here. Sending a message via aol.is received by Yahoo and delivered. Sending other cfl.rr.com emails to other mail accounts seems to work just fine. There is not bounce back from the CT Yahoo account but the user never receives the email.

 

Any comments would be greatly appreciated!

Hi @PatrickH685,

 

Thanks for reaching out about this as we know how important it is for your contacts to receive your email campaigns! Here's a helpful resource for understanding and managing Bounces. Knowing the type of bounce is a great first step to getting this resolved and your email campaigns delivered. I'll also include a link for some additional steps on what to do when a contact didn't receive your email campaign. I hope this helps!

 


Nichelle M
Community & Social Media Support

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Participant

I have this problem, too. What is the fix CC? 

Thanks, 

 

Amy

Hi @CeciG5,

 

Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I suggest that you contact our Deliverability team as they will be able to investigate this further for you. Their contact information and hours of operation can be found by clicking here. I do apologize for any inconvenience this may have caused, but please let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

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Occasional Participant

I continue to have this issue. Although I can't say it's all. "maine.rr.com" and "roadrunner.com". I discovered it when I myself didn't get a campaign email. Found I was suspended. Two months in a row. Your customer support cleared that each time. The second time I looked closer at my bounce list and 27 suspended. All TW/Spectrum. When I pressed the support agent why this is happening, I was told it was a TW/Spectrum issue. I managed to find some time today to do some research and found this thread.

Hello @MOAC,

 

If your contacts are constantly bouncing back as suspended, something to have them try is adding your email address to a whitelistYour contact can tell a security program that content from Constant Contact is okay to view by putting Constant Contact's domains or IP addresses on a whitelist, which is an industry term for a "safe" list. This should help resolve the issue with certain domains not receiving your emails due to bouncing as well. 


Zoe H.
Community & Social Media Support

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Occasional Participant

This just happened to me too. I believe it's because Time Warner is now Spectrum and they eliminated all of their RR email accounts. Customers had to change their emails to spectrum.net accounts. 

Hi @LaurenS0

 

I apologize this is happening with your contacts as well! Because this is happening with contacts that have the same domain, I would suggest having Constant Contact whitelisted in their security settings. If these contacts continue to bounce after whitelisting, feel free to also reach out to our Deliverability Specialists. These support agents can help look further into these contacts or any other contacts that may bounce in your account.


Frankie.P
Community & Social Media Support

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Participant

New member with same problem, although I run a dedicated server, and clients NOT using CC are having this problem too.  I'm in the Time Warner (Spectrum) service area of western Ohio (woh.rr.com).  Does anyone have the headers from the bounce messages that might shed some light on this problem?  All mine contain this phrase:

R=dkim_lookuphost T=dkim_remote_smtp: all hosts for 'woh.rr.com' have been failing for a long time (and retry time not reached)