I apologize you too are having this experience! Are you contacts still not receiving your email campaign after whitelisting Constant Contact their security settings? I also would suggest reaching out to our Deliverability Specialists directly. These specialists can help take a further look at your contacts and campaigns.
Wow LongAcreFarms - over 500 bounces...NOT GOOD - even though my problem is bad, it is not as big as that! I want to keep this thread alive until we have a resolution. If I found out anything when I call support today, I'll post back. It would be great if anyone else in this thread posts back as well.
I sent an email on March 29 and one on March 30. All double opt-in emails. All engaged. Over 250 bounced each time as undeliverable. All Roadrunner email addresses. This is unacceptable and I do not believe for a moment that it is anything we did. This has happened once before with aol.com but was quickly corrected. Please get on this CC.
I called today and they are aware of the problem and are working on a resolution - hopefully it gets fixed quickly.
Hi @LongAcreFarms, @renaultf1, @CellcomM, and @usad6003. Like @LongAcreFarms said, our Deliverability team is aware of what is happening with some Roadrunner contacts bouncing and not receiving emails. They are researching the issue and will work towards a resolution. We apologize for any inconvenience this may have caused you and we thank you for your patience while our Deliverability team works on this.
@Caitlin-M - if you hear that it has been resolved, can you post on here to let us know. I'm holding off sending an email that needs to go out so that I can reach my Roadrunner people. thx
Experiencing the same issue. Bounces coming back from both @roadrunner.com and @rochester.rr.com
Please keep us informed when the fix is coming.
I'm very sorry you're experiencing this issue. Our team has been working to resolve this as quickly as possible and we apologize for any inconvenience. Please feel free to reach out directly to our Deliverability team for guidance and assistance with this.
I just checked my Florida Roadrunner customers from an email sent mid last week and they too were not delivered. I also am holding off sending my weekly email out until I get a confirmation that this issue is fixed.