All Roadrunner Contacts Bounced as Undeliverable

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Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

@Nichelle_M   

@Caitlin_M told us at 11am this morning that the Deliverability team were aware of this clearly widespread problem with Roadrunner contacts.  Do you have any update on status, and when we can expect a resolution?  Several people are holding off sending emails, and it's getting on for a week since this first manifest itself.  Thanks!

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Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

It looks like the Roadrunner addresses may be working again (even though the system status still shows it as being down).  I couldn't hold off sending our final registration announcement any longer for the event on Saturday, so I sent it at 6:40 this morning. I have a few maine.rr.com and roadrunner.com people that have opened and clicked.  I'll know later if this is really fixed (it is early yet), but for my campaign it appears to be working again. Fingers crossed. I'll post back later to let you know if it is indeed fixed for me.

In another thread about bounced emails, a moderator posted this link to the system status page (didn't know this existed), so I'm posting it here in case other folks didn't know either.
https://status.constantcontact.com

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Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

I spoke to Kevin on the Deliverabiity team last night and he said the RR rate limitation problem had been fixed yesterday morning.  So I sent out a test email to all my RR contacts. A few have opened it this morning and they were previously showing as Undeliverable, so it does look as though it's fixed. I'll continue to monitor thru the day.

Thanks for the system status link - I didn't know about it, but it sure is useful!

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Member

Re: All Roadrunner Contacts Bounced as Undeliverable

Still not working for me at my Roadrunner accounts in Charlotte, NC.

(xxxxx@carolina.rr.com). Very frustrating. Some emails I send out do eventually show up but it takes at least 4 hours for them to get through. 

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Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

Unfortunately I don't think it has been fixed for me completely either.

 

I'm editing this...just checked some roadrunner.com contacts and more bounces - this time they bounced as "other"...

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Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

So far, it looks like it may be fixed for the cfl.rr.com domain - 37% opened and no bounces so far, although it did take 2.5 days for the Undeliverables to show up last time, so another 1.5 days to go...

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Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

A few more of my roadrunner folks opened their emails last night...trickling in it seems. Waiting to see if I get more bounces and/or deliveries today.  Definitely not fixed yet for my contacts though...some highly engaaged people still haven't opened, so I know they didn't get the last email. 

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Member

Re: All Roadrunner Contacts Bounced as Undeliverable

Some of my RR emails are also starting to trickle in slowly as another had mentioned.  (xxx@carolina.rr.com). This morning I received a test email I sent to myself 2 days ago.

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New Member

Re: All Roadrunner Contacts Bounced as Undeliverable

I have a similar problem as stated in this forum but in the reverse mode. I have at this time one specific yahoo address in the Connecticut area not receiving emails from the cfl.rr.com address in Florida. Not sure what the problem is or possibly related to what everyone has been discussing here. Sending a message via aol.is received by Yahoo and delivered. Sending other cfl.rr.com emails to other mail accounts seems to work just fine. There is not bounce back from the CT Yahoo account but the user never receives the email.

 

Any comments would be greatly appreciated!

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CTCT Employee

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @PatrickH685,

 

Thanks for reaching out about this as we know how important it is for your contacts to receive your email campaigns! Here's a helpful resource for understanding and managing Bounces. Knowing the type of bounce is a great first step to getting this resolved and your email campaigns delivered. I'll also include a link for some additional steps on what to do when a contact didn't receive your email campaign. I hope this helps!

 


Nichelle M
Community & Social Media Support

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