All of my images in every campaign has disappeared

VictorsofYork
Participant
0 Votes

But I can still see all of the images in my library. What happened?

1 REPLY 1
Amanda_G
Employee
0 Votes

Hi @VictorsofYork , 

 

I do apologize that you are experiencing that! I took a look at your account, and I am not having any issues loading any images in either current or past campaigns. 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


Amanda G.
Community & Social Care
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