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Allowing feedback from unsubscribed emails

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Occasional Visitor

Allowing feedback from unsubscribed emails

Follow your instructions and can't find the Footer Options when scrolling down in My Settings

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Employee

Re: Allowing feedback from unsubscribed emails

Hi @GuillermoL74,

 

Thank you for reaching out about this! We know how important it is to collect customer feedback, and I apologize that our How-To Article contains an inaccuracy. You can now find the Footer Options box by clicking the Profile Icon in the top right and selecting My Settings, then clicking Email Features:

 

2017-12-20_13-48-47.png

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

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Employee

Re: Allowing feedback from unsubscribed emails

Hi @GuillermoL74,

 

Thank you for reaching out about this! We know how important it is to collect customer feedback, and I apologize that our How-To Article contains an inaccuracy. You can now find the Footer Options box by clicking the Profile Icon in the top right and selecting My Settings, then clicking Email Features:

 

2017-12-20_13-48-47.png

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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Regular Visitor

Re: Allowing feedback from unsubscribed emails

How do I find the report of the survey results?

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Employee

Re: Allowing feedback from unsubscribed emails

Hey @MaineFarmBureau,

 

You can access your survey results by going into the survey on your campaigns tab. Click Here for an article that goes over accessing the individual and overall results of your survey.

 

I hope that this helps but please let us know if you have additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


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Regular Visitor

Re: Allowing feedback from unsubscribed emails

I was unclear - Its not a survey, but the results of what is chosen as a reason when someone unsubscribes. Currently they can choose from "I receive too many emails" or other options. How do I find the answers that have been given?

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Employee

Re: Allowing feedback from unsubscribed emails

Hello @MaineFarmBureau,

 

Thank you for clarifying!

 

You can find the responses for unsubscribed contacts by visiting the reporting for your campaign. Click on the unsubscribed category and the responses will display in the list of contacts if a response is given. I hope this helps!

 

Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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