Analytics Suddenly Incorrect

ICD
Participant

Has anyone else seen their analytics change drastically overnight?  Our analytics are showing Facebook to have dropped from 3200 followers to 1 within a day.  I've checked our page and all is well but this is odd.  I've tried refreshing the page, disconnecting the account and reconnecting it and nothing work.

1 REPLY 1
William_A
Moderator

Hello @ICD ,

 

I took a look at your account and your Facebook stats seem to be  more reasonable as far as reach, growth, etc. (i.e. no obviously glitched drastic follower decrease and only 1 follower). Are you still seeing the glitched reporting in your Social analytics for your FB page? If so, would you be able to respond to the automated @ mention email with a screenshot of what it's showing when you look at just the FB page's analytics? That way we can troubleshoot it with a better idea of what we're looking for.


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William A
Community & Social Media Support
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