Anchoring

Occasional Participant

Anchoring

I would like to anchor a button to a section lower in the email; however anchoring is no longer listed as a capability.  Is there a different way to anchor a button in Constant Contact?

Top Answer
Hayley_L
Employee

Hello @DebbieH23,

 

We do not offer anchor links in our editor due to many email clients and devices no longer supporting them. I can see how this could be a useful feature for our customers but we want to have a product that works across all email clients and devices and having a feature that only works for a few is not desirable. I encourage you to view our post about why you should not include anchor links in your emails and what you can do instead to point your contacts in the right direction.


76 REPLIES 76
Employee

Hello @DebbieH23,

 

We do not offer anchor links in our editor due to many email clients and devices no longer supporting them. I can see how this could be a useful feature for our customers but we want to have a product that works across all email clients and devices and having a feature that only works for a few is not desirable. I encourage you to view our post about why you should not include anchor links in your emails and what you can do instead to point your contacts in the right direction.

Hayley L
Community & Social Media Support

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Regular Participant

MY BAD! If I  had known you didn't support anchors any more, I wouldn't have subscribed.

Hello @J2R2D2,

 

I understand how every business's needs are different and I'm sorry this feature is not available for you to utilize. I will certainly attach your desire for this feature to your account for the proper department to review. If you are considering cancelling your subscription please reach out to our Billing team at 855-229-5506. They are available 7AM to 9PM EST Monday through Friday. 


Nick S.
Social Media & Content Manager

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Regular Participant

Yep... that's a big issue for us too. Without Anchoring we are no longer able to use the program as originally intended. 

Any idea if/when there might be a patch to make it compliant?

Hello @Al_Pahl,

 

I am sorry for any inconvenience. We do not have a concrete timeframe as to when this feature might be implemented in the new editor. As many email clients no longer support it on their interface, it is something we have to review for our future product road map. 

 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

Can you give me an alternative option for having 3 language versions in the same email?

We used to offer anchoring at the top of the email so that the reader could quickly get to the language of their choice.

Is there another way we can do this?

Hello @WIEGOW. I apologize for the delay in our reply! Although you would not be able to use anchoring for this purpose, what I can recommend is that you create three separate campaigns for each language. From there, you would to do a live send to at least one person in order to create a Short URL for the campaign. After that, you can create one main campaign and link back to each of those emails so your readers can click on the link that will bring them to the email in the language they prefer to read in. 


Caitlin M.
Community Manager
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Regular Participant

Not sure what happened, but the three language question wasn't mine. However, I did have CC revert me to an older editor where Anchors are supported. I created one campaign using the old editor, and when I need to use anchors I simply copy that campaign and then revise. Warning: it is a little more difficult to create a link to an object such as an image using the older editor and there are some other limitations. Nothing I have found critical.

Hi @J2R2D2!

 

I see you got the answer to your question, and you were able to start working in our older editor. If you ever have any questions about it, like how to easily link images to documents/websites etc., just let us know! We'd be happy to answer any and all inquiries related to that editor. Thanks for reaching out to the community for your questions.

 

Gwendolyn B
Customer Engagement Specialist
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Same here I would have stayed with 

I understand mobike devices "don't like" anchors. However, our older population reads our newsletters on their personal comuters and the lack of anchors is causing a lot of unnecessary scrolling. Please add my complaint to the long list of those who have already complained about the removal of the anchoring option.

 

Thank you.

 

Chris Zimmer

Occasional Participant

Please add my complaint to the list of those who REALLY don't like the new editor's lack of anchors. It's one of the reasons I've been touting CC to my HOA, and it is a major disappointment to hear that they are gone.


@Hayley_L wrote:

Hello @DebbieH23,

 

Unfotunately we no longer support anchor links as many email clients are no longer supporting them due to certain display issues. We can track your feedback for now and apologize for any inconveniences.


 

Hello @GrandeNorth,

 

Thank you for reaching out to the Community! We do apologize that this feature is not available anymore, and I would be more than happy to submit your feedback over to our engineering team for review. Thank you and have a wonderful Sunday! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

this is simply untrue. I run Android Pie and iOS 13 for test both still support anchors in their native clients. Furthermore, many of us work from a desktop, which supports anchor tags. 

Participant

Can you anchors when you are using a mobile template?

Hi @EricaH23

 

Thanks for reaching out to the Community with your question! I can understand the helpfulness anchor links can bring to your email . I apologize anchor links are not an available feature to be used in your email templates. This is a feature request I would be happy to track in your account. With that being said, I do want to also make you aware that anchor links are not supported by all email clients. Here is an article we have listing the different email clients that do not support anchor links.


Frankie.P
Community & Social Media Support

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Occasional Participant

Are there versions that cannot create anchor links? I cannot find it anywhere. Please help ASAP. Thanks!
Occasional Participant

Where you cannot create anchor links?

Occasional Participant

I cannot find where the anchor link image is. I know it should be under insert but it’s not popping up. So I’m wondering if certain versions do not have this capability
Occasional Participant

use the alt attribute

<a href="https://..."><img src="https://..." alt="your anchor"></a>