Jul 24, 2019 8:15:59 AM
We do not offer anchor links in our editor due to many email clients and devices no longer supporting them. I can see how this could be a useful feature for our customers but we want to have a product that works across all email clients and devices and having a feature that only works for a few is not desirable. I encourage you to view our post about why you should not include anchor links in your emails and what you can do instead to point your contacts in the right direction.
Thank you for reaching out with your concerns. I'm sorry that you are encountering this difficulty. Unfortunately many modern email clients (especially on mobile devices) do not support anchor links, while web-pages do. Having individual article landing pages is actually a very common solution to this, as well as having one large page with anchor links in its own table of contents. In addition, it would drive further traffic to your website which is an excellent way to keep your online presence up. I do apologize for the inconvenience.
For many years Constant Contact provided multiple templates with anchor links at the top, and seemed to promote this as a good solution for newsletters, as KathleenM539 outlines. Suddenly it is seen as a problem because not all email clients handle it the same way. But this is true of MANY things that have not been eliminated--for instance I have receltnly encounted an issue where the stacking Constant Contact has implemented for mobile devices works differently in different programs, and I understand they have decided not to be concerned about that.
So why not allow anchor links for this purpose? I think CC customers, and their subscribers, will understand that in cases where the anchors don't work they need to scroll down. This is not rocket science, and there are good reasons to make anchor links available for those subscribers whose email clients process them correctly.
Of course we want to drive more visitors to our website, but since we are presenting many topics in one newsletter, we want them to first find the link they actually want within our newsletter, read the teaser, and decide to click through because it interests them!
Thank you for providing your feedback, I absolutely can understand where you are coming from and assure you we have provided your feedback to our product team. If you have further questions or feedback, please feel free to reach out. We are always happy to assist however we can. Thank you for choosing Constant Contact. Have a great day!
This is super disappointing - now I have to start from scratch with a new provider?! I do a school newsletter and sometimes it can get quite long, so Anchor Links from the top list of topics gets more readers to actually click on the item and be taken down to where it is in the newsletter. otherwise they don't bother to scroll down, down and search for the correct heading for that topic. SUPER disappointing! It's been there in the past, how hard is it to add it back?!!?
Thank you for reaching out to us! I apologize that we do not have Anchor links in our Third Generation editing system. We have removed those from our new templates because Anchor links are not mobile responsive, and our new templates are designed to look amazing on a mobile device for all of our customers to enjoy. I would love to track your feed back on this though, and you will be contacted with any updates on this request!
Thank you for reaching out to the Community! I apologize but we do not offer Anchor links in our 3rd Generation editing system. Unfortunately, anchor links are not mobile responsive and our new templates are designed to look and work amazing on a mobile device, as well as a computer. I apologize for any inconvenience this may have caused. I am submitting your feedback on this request!
Thank you for sharing your workaround with us! I would however like to mention, at this time our Third Generation Editor does not offer access to its HTML. Without HTML access users in this editor would be unable to use the alt attribute you have provided.
Honestly! This thread goes back to the beginning of the 3rd Gen Editor - CLEARLY there is a need for the return of the Anchor Links. Are we simply to small of a demographic to be worth Constant Contacts time? We invested our time and faith in you, and you've taken away a useful tool. I don't want to switch providers, but this is RIDICULOUS!
I can completely understand your want for this feature, and apologize it is not available in our Third Generation Editor. Because many desktop email clients and mobile email apps do not support these types of links we are still collecting feedback on re-implementing them. I have submitted this request in your account to the appropriate teams. I can see you have also posted your feedback on this in our Feedback board. All feedback in this board is read by Constant Contact employees, so thank you for sharing it there as well!
Add me to the long list of users who would like for anchor links to return. I started to create a new and fresh template yesterday for my newsletter, and have found that the new editor doesn't support the anchor links. I suppose I will just go back to using the old template. I've been a Constant Contact user for ten or more years, and this is the first time I have been truly disappointed in the product.
I agree BettyB8 - I’m completely annoyed that I’m going to end up having to switch to since they have an easy option for anchor links! But it means transferring all my graphics and forms and starting from scratch and that sucks!
Clearly CC doesn’t care, now you can expect the standard reply email from CC: “we understand and appreciate your wish for anchor links - however we believe that since many mobile users wouldn’t be able to use them, that you wanting them back doesn’t actually matter. We’re sure it would take very little time and effort on our part to bring them back, but have decided it’s not worth it to only benefit a small percentage of our clients. Thanks for your comment! “