Animated GIF won't upload

GLLHoldings
Real Estate

Animated GIF won't upload

Is there something wrong with my account as I cannot upload a GIF? I've tried uploading via phone, drag and drop, add from my computer, changing the size of the graphic, and nothing works! Been on it for days and I need help! Thanks!

2 REPLIES 2
John_M
Employee

Hello @GLLHoldings 

 

Are you getting any type of error message? Do you know the size of the file? When you try to upload the image into the library the square box off the left side of the screen do you get a red triangle with an exclamation point within it? If you do, you should be able to hover over it and see an error message.

John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

KristinaM3
Retail

Having same issue, you didn't answer because it doesn't specify. Just says "cant be uploaded"