The last post about exclusions/suppression lists functionality dates back to 2017. Is there any update on when this functionality might be coming to constant contact? I have a list of ~100 people who had previously unsubscribed from a prior ESP. I would like the ability to suppress sending emails to that list instead of having to manually remove them from an excel sheet each time I send an email.
Thank you for reaching out about your contacts! Keeping a clean list of email addresses is very important. However I apologize for any confusion there may be with unsubscribed contacts. When a contact unsubscribes or opts-out of your mailing list, our system automatically removes them from your active contact list. Not only this, but if you upload a file with them on it, our system will not add them back in. An unsubscribed contact can only be added back into your mailing list after going through our resubscribe process.
I think you misunderstood the scenario. I understand that when a contact in Constant Contact unsubscribes from email, they are automatically removed from our Constant Contact active list. What I am talking about is a list of unsubscribes that I have exported from a previous email service provider (in this case, SalesFusion). These contacts are still in our database because they have not opted out of receiving phone calls from us, but they do not want to receive emails. They opted out while we were using SalesFusion, so SalesFusion also automatically removed them from active sending. HOWEVER, we are no longer using SalesFusion, and we are now using Constant Contact. Again, they have previously unsubscribed from our emails using the unsubscribe functionality in SalesFusion, but they have not unsubscribed from any emails sent using Constant Contact. So, the situation is that according to our contact lists we've added to Constant Contact, they have not been unsubscribed, even though they HAD previously unsubscribed from SalesFusion.
All that to repeat my question: is list suppression functionality on the feature roadmap for Constant Contact?
I apologize for misunderstanding your original post! If you are looking to update the unsubscribe status of contacts from an outside program, the good news is you can upload a file of contacts directly to your unsubscribed list.
You just won’t see this option until you have enabled the advanced email permissions options on your account.
Our agency would also like to know whether there are any proposed updates to Constant Contact's list exclusion capability?
As mentioned by Frankie, you can upload contacts to have them unsubscribed, which would exclude them from all future mailings. If you're trying to temporarily exclude them, then that is something you would need to either make a new list, or a segment for currently. We do have some feature requests in to make temporary exclusions easier in the future as well.