Any update on exclusion/suppression list functionality?

Highlighted
Regular Visitor

Any update on exclusion/suppression list functionality?

The last post about exclusions/suppression lists functionality dates back to 2017. Is there any update on when this functionality might be coming to constant contact? I have a list of ~100 people who had previously unsubscribed from a prior ESP. I would like the ability to suppress sending emails to that list instead of having to manually remove them from an excel sheet each time I send an email.  

7 REPLIES 7
Highlighted
Moderator

Re: Any update on exclusion/suppression list functionality?

Hi @LeahM52 

 

Thank you for reaching out about your contacts! Keeping a clean list of email addresses is very important. However I apologize for any confusion there may be with unsubscribed contacts. When a contact unsubscribes or opts-out of your mailing list, our system automatically removes them from your active contact list. Not only this, but if you upload a file with them on it, our system will not add them back in. An unsubscribed contact can only be added back into your mailing list after going through our resubscribe process.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Regular Visitor

Re: Any update on exclusion/suppression list functionality?

I think you misunderstood the scenario. I understand that when a contact in Constant Contact unsubscribes from email, they are automatically removed from our Constant Contact active list. What I am talking about is a list of unsubscribes that I have exported from a previous email service provider (in this case, SalesFusion). These contacts are still in our database because they have not opted out of receiving phone calls from us, but they do not want to receive emails. They opted out while we were using SalesFusion, so SalesFusion also automatically removed them from active sending. HOWEVER, we are no longer using SalesFusion, and we are now using Constant Contact. Again, they have previously unsubscribed from our emails using the unsubscribe functionality in SalesFusion, but they have not unsubscribed from any emails sent using Constant Contact. So, the situation is that according to our contact lists we've added to Constant Contact, they have not been unsubscribed, even though they HAD previously unsubscribed from SalesFusion.

 

All that to repeat my question: is list suppression functionality on the feature roadmap for Constant Contact?

Highlighted
Moderator

Re: Any update on exclusion/suppression list functionality?

Hi @LeahM52 

 

I apologize for misunderstanding your original post! If you are looking to update the unsubscribe status of contacts from an outside program, the good news is you can upload a file of contacts directly to your unsubscribed list.

 

click_contacts_new_top_navigation_1 (7).png

 

add_contacts_unsubscribed_new_drop_2 (1).png

 

You just won’t see this option until you have enabled the advanced email permissions options on your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Frequent Visitor

Re: Any update on exclusion/suppression list functionality?

Our agency would also like to know whether there are any proposed updates to Constant Contact's list exclusion capability?

Highlighted
CTCT Employee

Re: Any update on exclusion/suppression list functionality?

Hello @QuinnW16,

 

As mentioned by Frankie, you can upload contacts to have them unsubscribed, which would exclude them from all future mailings.  If you're trying to temporarily exclude them, then that is something you would need to either make a new list, or a segment for currently.  We do have some feature requests in to make temporary exclusions easier in the future as well.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Participant

Re: Any update on exclusion/suppression list functionality?

OMG! A suppression list and an unsubscribe ARE TWO DIFFERENT THINGS!!!!! Holy cow... For the supposed market leader in email marketing you guys are WAAAAYYYY behind your competitors. A Suppression List is a list of people that you, temporarily, do not want to receive a specific mailing - they are not people that unsubscribed to your mailing and they are not people you want to unsubscribe and the re-subscribe later (SMH). This is (& has been for decades) a standard practice in DMDR as well as email marketing. It is a temporary restriction of subscribers for a specific email. I did it ALL the time in 3 other email marketing systems I used so I'm kind of shocked that this is even an issue here.

 

One way to do it in ConstantContact is if you have a list of under 10,000 people you can create a Tag called Suppress, then simply tag the people in the list you want suppressed. When you select the Contacts you want to receive the email, you can exclude those that are tagged with the Suppress Tag.

 

Whatever happens when you have more than 10,000 emails I hope isn't much harder or we'll probably be looking for another provider.

Highlighted
CTCT Employee

Re: Any update on exclusion/suppression list functionality?

Hello @CherylS865,

 

Thank you for your feedback we definitely appreciate it! You will want to still make a new list of suppressed contacts by using our segmentation tool. Using our segmentation tool is similar to tagging, just easier to use.You can send an email to segments as well. Please take a look at how it works here!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact would like to hear from you

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured