Anyone facing issue with campaign creation?

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Member

Anyone facing issue with campaign creation?

Unable to open any existing campaign or create new, Anyone facing same issue?

Top Answer
Frankie_P
Moderator

Hi everyone!

 

We apologize you have all experienced this and thank you for bringing this to our attention. We did receive reports of users being unable to create or edit campaigns on Monday the 18th. The good news is we have received word from our engineers that this issue was resolved the same day as well. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


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Accepted Solutions
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Moderator

Re: MacBook Air - Safari

Hi everyone!

 

We apologize you have all experienced this and thank you for bringing this to our attention. We did receive reports of users being unable to create or edit campaigns on Monday the 18th. The good news is we have received word from our engineers that this issue was resolved the same day as well. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


Frankie.P
Community & Social Media Support

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22 REPLIES 22
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Occasional Visitor

Firefox "secure connection failed"

We have a customer getting an error using Firefox:

"Secure Connection Failed

An error occurred during a connection to securepay.constantcontact.com. PR_CONNECT_RESET_ERROR

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

    Please contact the website owners to inform them of this problem."

 

According to Google, this appears to be a certificate error.  I am telling them to use another browser, but was wondering if this was a known issue.

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CTCT Employee

Re: Firefox "secure connection failed"

Hi @PatrickW94 

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!

 

I have taken a look at the error you are mentioning and it seems we have received a few reports but not many, I have added your report so we may look further into the issue. In the meantime, you are doing the right thing in requesting an alternate browser. Please feel free to reach out should you need anything else. 

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Participant

Re: Firefox "secure connection failed"

Same issue here.  Tried Firefox, Edge, Chrome, and Brave Shields. All give this same error.  I also tried multiple internet connections / IPs.

Secure Connection Failed

An error occurred during a connection to em-ui.constantcontact.com. PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.


https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_sourc...

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Regular Visitor

Re: Firefox "secure connection failed"

I am also receiving this error and I've tried multiple browsers:  Chrome and Edge (besides Firefox).

Everything I've read indicates that there may be a certificate issue.  Does this have anything to do with the Constant Contact system maintenance which occurred this past weekend?

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Member

Re: Firefox "secure connection failed"

Same here - just started happening. I have been working in this email draft most of the day and now can't get in.

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Occasional Participant

Re: Firefox "secure connection failed"

It looks like they've taken care of it.
Thanks!

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Occasional Visitor

Your Crashed Website

Your website is crashed.  You have no one to call.  

Tags (1)
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New Member

Re: Your Crashed Website

It's been non-functional all afternoon.  I went to status.constantcontact.com and it said everything was hunky-dory.  NOT!

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CTCT Employee

Re: Your Crashed Website

Hello @BobL574 and @StephenN484 ,

 

It looks like an issue just popped up and our engineers and higher level technical team are investigating. I'm going to get a case made and submitted to them for tracking purposes, and we'll follow up with an update once we can confirm things are running as ideal.


William D
Community & Social Media Support

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