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App

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Occasional Contributor

App

I need to check the open rates for my campaigns on all my devices. The app does not work at all on my iPod and sometimes on my iPad and smart phone. All your apps were updated on said devices. This issue is very frustrating.

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4 REPLIES 4
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Occasional Organizer

Re: App

I reported problem with app reporting email statistics with opens 2 days ago! Since you no longer have email support and chat is not available in mobile app, I had to go on laptop to contact CC with issue. I tried reporting issue on app review hoping to reach the developer of app, and all I got was a "social media person" responding telling me how to use the app! I know how to use the app! Your app upgrade is buggy! You need to fix and you should have a message on CC status page saying you're aware of problem with statistics reporting on app and working on it.

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Occasional Contributor

Re: App

My CC Ipod app conked out. Downloaded another one - same problem. Doesn't work. 

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Employee

Re: App

@Brookes

 

Thank you for reaching out to the Community! I'm sorry to hear you are having issues with our mobile app. If you could provide us with specific feedback on what issues you are dealing with we would be happy to investigate and see if they can be easily remedied or at least forwarded to our developers for review. Thank you!


Taryn Leinweber
Community & Social Media Support

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Occasional Contributor

Apps

Make an app for iPods that don’t crash

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