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Auto respond email

JuneS6
Participant

Auto respond email

I would like to be able to send a confirmation email to customers whose email address has been updated. When an existing customer uses my website sign up form and they enter their name and email, they do not get an auto email response welcome email because they were added previously with a different email address.

3 REPLIES 3
Zoe_H
Employee

Hello @JuneS6,

 

Thank you for reaching out to the community! If a customer is a new contact to your account and signs up using a Constant Contact sign up form, they will receive the welcome email right after they sign up. However, if the contact was previously added to your account in the past, they will not receive the welcome email as this only sends out to new contacts who have not received an email from you. You can set up an Autoresponder email that will send out to any new contacts added to a list. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

So it seems that there is not an auto respond if an existing customer updates their address. It would be nice to be able to send a confirmation email to them.

Hi @JuneS6,

 

I can definitely understand how helpful it would be to send a confirmation email to your contacts when updating their email address. I apologize this is not a feature we currently provide. This is however feedback on our program I would be happy to submit in your account. We are always looking for ways to better our user's experience!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.