Automated Email Series not working

LingX8
Occasional Participant

I have set up an automated campaign to test the feature with only two steps. 

The send immediately first step with a created email was sent successfully but the second wait one hour step based on an existing email was never sent.

Any steps I'm missing?

3 REPLIES 3
William_A
Moderator

Hello @LingX8 ,

 

It looks like you already ended the series. If you encounter this issue in your next test, make sure to leave the series active and reach out here for further troubleshooting, or call our general support for live assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
LingX8
Occasional Participant

I have a campaign active right now. I have several contacts in the queue and I don't know why emails are not being sent at the indicated hour. 

Hello @LingX8 ,

 

So checking your automation, you set a very very specific delivery window (week day and time range) for the overall series. What this means is that if you didn't get those contacts added to your list soon enough based on that initial 10hr queue, and they fell outside of the date and time range you set for the automation's overall deliveries, then they won't be able to send for essentially another week.

 

I'd advise editing your automation's delivery window to something much more open and available. Otherwise you'll continue to run into these kinds of issues.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar