Automated Email is NOT sending

[JohnD0317]

Hi,

I set up an automated email campaign that I want sent to a specific list - those in it already and going forward. It has not sent. It is active. I even tried adding more emails to this to see if it was just ignoring those in there already. Please help.

[William_A]

Hello @JohnD0317 ,

If your trigger was for new list additions, an automated series isn't going to send to contacts already in the associated list. The contacts need to be wholly outside of the associated list in order to trigger as a new list addition.

If you believe there's an issue with the sending of the automation, I'd advise calling our general support so you can have the issue troubleshot live with an automation agent.

See also:

Automation sending overview

Automation tips