Automated Series Sitting in Que and Not Sent

PriestessS
Participant

Automated Series Sitting in Que and Not Sent

I scheduled my series to go out 1 hour after the previous email.  It says there are 68 in que and 0 sent.  Did I do something wrong.  It's one day late and the next email should have gone out today. I'm not sure how to get back on track without goofing something else up.  The series is set up by Day 1 to Day 15.  Today is Day 3 but no one received Day 2.  Can someone help me figure this out?  Thank you!

Screenshot attached.yoga.png

2 REPLIES 2
Zoe_H
Employee

Hello @PriestessS,

 

Thank you for reaching out to the Community! I apologize that you are experiencing this with your autoresponder series. I am taking a look at this with our advanced technical team so we can investigate this further. We will be reaching out to you Monday with more information. Thank you and we apologize for any inconvenience this may be causing. 


Zoe H.
Community & Social Media Support

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Thank you. I look forward to your response.