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Automated email series - resend to non-openers

UWO_Grad_Studies
Participant
‎03-18-2020 02:45 PM
‎03-18-2020 02:45 PM

Automated email series - resend to non-openers

I have an automated series triggered when a contact is added to a list. The email includes personalized fields that are uploaded on the contact record. Is there any functionality to resend the email to non-openers? Thank you!

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Frankie_P
Moderator
Moderator
‎03-18-2020 05:57 PM
‎03-18-2020 05:57 PM

Hi @UWO_Grad_Studies 

 

That's a great question! I can understand how helpful it would be to have this resend to non-openers feature on your automated series. However at this time it is not an available feature. You will have to manually place these contacts into a new and separate queue, or even send a regular email campaign to them with the same information in it. I apologize for any inconvenience this may cause. Having this resend to non-openers feature included in automated series is a feature request we are currently collecting feedback on. In fact we have tracked this feedback in your account and submitted it to our Product Team on your behalf.


Frankie.P
Community & Social Media Support

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