Automatic unsubscribe glitch

MelB208
Participant

Automatic unsubscribe glitch

Is there a way to get to the bottom of why some contacts seem to get automatically unsubscribed? It seems like a rare glitch, as I have a list of nearly 12,000 contacts but I have a two instances of subscribers whose address immediately unsubscribe after an email is sent via Constant Contact. They have not forwarded my newsletters to other people who may have clicked "unsubscribe" on their behalf. I watched it happen in real time after one person used the re-subscribe confirmation and I sent a test email and her address immediately switched back to unsubscribed status before the message could even hit her inbox. Any ideas what could be wrong either on the Constant Contact side or with her email security features? 

1 REPLY 1
Frankie_P
Moderator

Hi @MelB208 

 

I apologize you're seeing this happen with your contact! This could in fact be due to the security program they may have running. Are your campaigns being delivered to their spam folder? As you mentioned this isn't an overall experience users are having with their contacts. So it does have to be troubleshooted on a case by case basis. If you can email us at constantcontact(dot)com with your username, the security program they have on their computer, and the email address of the contacts you're having this experience with we would be happy to take a look.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.