Automation not working

user04237
Participant

Automation not working

hello, I have recently signed up, paid doe email plus, but can not accesss the email automation? try to updgrade and it says i already am? I am going live tinight but can not with out email automations...

 

 

any suggestions/

1 REPLY 1
Frankie_P
Moderator

Hi @user04237 

 

I can understand how important it is to activate an automated series as easily as you should! We have seen cases where international customers under our Email Plus plans receive a prompt to upgrade to Email Plus when trying activate an Automated series in the first 30 days. This is an experience we are in the process of troubleshooting. However in the meantime, these users must wait 30 days from opening the account to use the Automated series. I apologize for any inconvenience this may cause! Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

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