Background Colors Changing!

Occasional Contributor

Background Colors Changing!

Increasingly more often I have noticed that my background colors on email campaigns are different upon arrival to inboxes than they are set-up to be when I am creating a campaign. For example, I set the background to be white, and when it arrives to my contacts' email inboxes it is green or dark gray. Please help! 

3 REPLIES 3
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CTCT Employee

Re: Background Colors Changing!

Hello @ShaareEmeth,

 

I've seen something similar to what you're describing when emails are forwarded.  When you forward an email it can cause some unexpected changes to the coding of the email, which can cause colors to bleed out of one box, and into the background color.  I took a look at your last few emails though, and I do see that a number of them did have different background colors, including shades of green and gray.  If you go to the 'design' tab on an email while editing it, you should see the 'outer background color' as an option to change.  If that's not working, and you're not forwarding the emails, I would suggest getting a screenshot of the email with the incorrect colors, and sending it to us directly at social_support(at)constantcontact(dot)com so that we can take a closer look at what's going wrong.


Aaron_H
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Frequent Visitor

Re: Background Colors Changing!

Colors change on my emails all teh time. The help desk person said it was my browser - that's crazy talk. You system probably has a bug. Sometimes I catch the changes and reset them properly. Sometimes, even after I fix them, when I exit, the backgrounds change. We just sent an e-mail and the most important part of the message was changed to black text on a black background! Lots of complaints to subscribers.   

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CTCT Employee

Re: Background Colors Changing!

Hello @PeterB1 ! I do apologize that you are experiencing this issue.

What kind of browser are you using? Have we tried using another browser or an Incognito/private mode within the browser? If you do not have another browser handy or have tried those options are you using a campaign that you have copied many times or an old template? Sometimes creating a fresh copy will fix small issues or glitches like this.


Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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