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Background not showing up as desired

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TomN58
Rookie
‎03-19-2022 12:36 PM
0 Votes
‎03-19-2022 12:36 PM

my background (with custom picture) is not showing up once I send a test email. I have done this many times and no problem. How do I trouble shoot this. I have restarted my computer and tried inserting another picture but the background shows up brown. help!

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1 ACCEPTED SOLUTION
Zoe_H
Employee
Employee
‎03-19-2022 12:55 PM
‎03-19-2022 12:55 PM

Hello @TomN58,

 

Can you please try converting your background image from a .PNG format to a .JPEG format outside of Constant Contact, and try uploading it again to troubleshoot this? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
Employee
‎03-19-2022 12:55 PM
‎03-19-2022 12:55 PM

Hello @TomN58,

 

Can you please try converting your background image from a .PNG format to a .JPEG format outside of Constant Contact, and try uploading it again to troubleshoot this? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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