Bad experience, I cant send email

user891928
Participant

Bad experience, I cant send email

My case is the same of that:

https://community.constantcontact.com/t5/Get-Help/No-puedo-enviar-correos/td-p/345741

 

I use a long time , so I go to try another plataforms and decide to go to constantcontact, maybe for a long term business, but my first experience is Bad, I cant send nothing. Apeear to me:

"Because of this growth we would like to take a few minutes to learn about your business and contact collection methods. This will help you maintain a great mailing reputation and ensure your emails get into your customer's inbox, not their junk or spam folders."

 

All my contacts of are here now, I already bill here and I have a active account.

But is impossible to use. I must return for you competitor ?

 

Waiting answer, 

1 REPLY 1
William_D
Moderator

Hello @user891928 ,

 

It looks like you may have reached out to us already via social media. As stated there:

 

It appears your account is currently under review. You'll need to speak with our Review team over the phone to securely discuss your account status. Reviews are an important part of our business, as it helps mitigate spam and scam accounts, ensure compliant emailing, and to safeguard sending reputations for you, our other customers, and for our company as a whole.

I can get a case submitted to the Review team for a reach out, but it'll still require speaking on the phone. Thus, I strongly suggest you get a phone number associated with your account to make the review process as smooth as possible. You can update your account's phone number by going to My Account > Personal Information.


William D
Community & Social Media Support

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