Beyond Frustrated with Drag & Drop

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Member

Beyond Frustrated with Drag & Drop

I am beyond frustrated with the drag and drop feature.  What used to take me 30 minutes (to copy and update a newsletter) now takes hours!  It lags constantly.  I can type and it doesn't show up for several seconds.  It closes out and skips to somewhere else.  With the new blocks, it's harder to move items around.  The first month, I assumed it was a few glitches that needed to be worked out, but this is 3 months in and I still have the same problem.  Is anyone else having these issues?  

1 REPLY 1
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CTCT Employee

Re: Beyond Frustrated with Drag & Drop

Hello @SusanV6,

 

Thank you for bringing your concerns to the community!  We absolutely want our new editor to be just as easy to use as the previous one.  The goal has actually been to make it better, though it seems that's not the case with what you're describing.  There's nothing in the design which should be causing that much of a delay when typing, or dragging content, but I can definitely see how such a long delay could make it very difficult to edit your email.  I would suggest first trying in a different browser, or using a private viewing mode so we can rule out browser settings causing connection issues to our server.  You can found how to start a Private Browsing mode here.

 


Aaron_H
Community & Social Media Support

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