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Billing Question


Billing Question

Hi, Customer Service Team - Can you tell me why I was charegd twice this month?

Tim Faulkner

Barrington Farm School


Tags (2)

Re: Billing Question

Hello @TimF3603 ,


I took a look at your account and the invoices and our own back-end system are only showing a single payment made for this month. It's possible you saw the 5-day pre-billing period ping on your account, but that charge doesn't actually come out till your true renewed billing date each month. 


If you're truly seeing two separate, complete charges on your card I'd recommend reaching out to our Billing team directly. That way they can securely look up your card in our system and see if there are any additional charges not associated with this account.

William D
Community & Social Media Support

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