The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Billing update page not working

Highlighted
Member

Billing update page not working

Hi - I tried to update our billing information, but the confirmation page (after entering new billing info) doesn't allow me to click the "Submit" button. There are a lot of Javascript errors in the browser console. Looks like this is temporarily broken.

1 REPLY 1
Highlighted
Employee

Re: Billing update page not working

Hello there @calbright 

 

I'm sorry to see that you're having some difficulties with updating your payment. Thank you for making us aware that you're being affected by this, at this time I recommend calling our billing team for immediate support on this.

 

In the meantime, I'd love to track this for our own purposes. Did you receive any error when clicking the submit button? Or did it time out after a couple minutes? 

 

Thank you again for making us aware of this, let us know if you were able to get this resolved with our billing team!


Brigitte P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured