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Billing update page not working

calbright
Participant

Billing update page not working

Hi - I tried to update our billing information, but the confirmation page (after entering new billing info) doesn't allow me to click the "Submit" button. There are a lot of Javascript errors in the browser console. Looks like this is temporarily broken.

1 REPLY 1
Brigitte_P
Employee

Hello there @calbright 

 

I'm sorry to see that you're having some difficulties with updating your payment. Thank you for making us aware that you're being affected by this, at this time I recommend calling our billing team for immediate support on this.

 

In the meantime, I'd love to track this for our own purposes. Did you receive any error when clicking the submit button? Or did it time out after a couple minutes? 

 

Thank you again for making us aware of this, let us know if you were able to get this resolved with our billing team!


Brigitte P
Community & Social Media Support

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