Billing

Participant

Billing

I called support about not being able to send a preview email of the campaign I created this morning. I was told it was because our account is suspended b/c of non-payment. Could you send an invoice to myself and my director of sales, Suzanne .

85 REPLIES 85
Participant

I can see the invoice number - but am not able to see the actual invoice - or what it is for except for Professional Services

Hi @RonC696

To start you will want to make sure you are logged in as the account owner, not a user.

 

Click My Account > My Account >View Billing Activity/Statements and select a timeframe. Then you can print using the "Print" option on the right.

 2015-06-19_12-11-51.jpg

Hope this helps!

Hannah M.
Community and Social Media Support

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Member

Hi @ErikK876

 

Thanks for posting here. In order for you to obtain your invoice, you can call our Billing Team at 1-855-229-5506. You can also follow these steps once logged into your account:

 

  • Click on My Account
  • Click on View Plans & Pricing
  • Then click on View Billing Activity/Statements
  • Next choose a date range or choose from the dropdown menu
    Billing Activity date range.png
  • You can enter an email address in the email address field and hit Email
    Email Billing Activity.png

  • You can choose one of these options to view All Activity, Payments, and Invoices
    View billing activity.png

 

Hope that helps!

Real Estate

I need to print a statement for 2014 but it won't allow me to go back that far. Can I get that some other way?

The receipt is also not available/printable from the menu options on the account. The invoices/receipts should be clearly visible and accessible by the account owners from their own menus or they should be emailed regularly as the billing cycle ends.

Hi @LaviniaJ2

Thanks for posting about this. You do have the option of viewing or pinting invoices from within your account if you would like. To view and print these click My Account > My Account > "View Billing Activity/Statements" >and select a time period. You should be able to find an invoice from 8/5 and print it.

2015-08-20_12-54-15.jpg

Hannah M.
Community and Social Media Support

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HI @EpicIS

Our billing team will be able to get you an invoice from that far back if you would like. Please give them a call!

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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When I try to see my last bill and want to print it it shows only the sentence to select the date, but it is not active so I cant click it.

Hello @MilenaH

 

I do apologize you are not able to print your bill. It sounds like you are on the right page. I hope these screen shots and instructions help. If not please let us know and we can email it to the Billing address on the account.

 

  1. Click the Profile Icon and then My Account.

    Profile Icon - My Account
     
  2. Click "View Billing Activity/Statements".

    View Billing
  3. Select the time period you are interested in with the drop-down menu or the calendars and then click Show.

    Invoice
  4. Click Print and then select what you want to print, Payments, Invoices or Invoices with Detail.

    Print Invoice
  5. A new window will open with the page you want to print. Click Print.

    Print invoice
     

Email the Invoice

  1. Click the Profile Icon and then My Account.

    Profile Icon - My Account
     
  2. Click "View Billing Activity/Statements".

    View Billing
     
  3. Select the time period you are interested in with the drop-down menu or the calendars and then click Show.

    OptIn Payment
     
  4. Enter an email address of your choosing into the box. Then click Email and choose what you'd like to email, All Activity, Payments, Invoicesor Invoices with Detail.

    Email Receipt

 I truly hope this helps,

 

Amy J

Community &
Social Media Support

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please mark it as an "Accepted Solution" by clicking the Accept as Solution button in
the bottom right hand corner of this post.

no menu options... re logged in still nothing at the top Can't print my invoice for expense report...

Hello @StacyT12,

 

I apologize you're having trouble accessing our menu options. First, let me make sure we're on the same page as far as where to find your invoice/billing statements:

 

 2016-08-31_17-28-03.png

 

2016-08-31_17-29-42.png

 

 2016-08-31_17-31-22.png

If this does not resolve your issue I recommend shooting us an e-mail to social_support(at)constantcontact(dot)com with your username and a reference to this post as well as a screenshot (if possible) of what you're seeing when logged in to your account if it is different from what you see in the images above. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi there, I cannot view our statements and invoices when I log-in. Please assist. Thanks.

Hello @KWizComC ,

 

I apologize that this was happening. I noticed that you called into our Support team about this yesterday. Let us know if you still need help and we will be happy to assist.

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Hi, Is it possible to receive an invoice for our annual payment rather than monthly statements? Also, is our discount 4% for paying in advance? That's what it appears to work out to; thought it would be a round number like 5% or 7%. Also wondered why there was an 8% increase in the monthly fee when inflation is less than 2% this past year.

Hello @SherylW9,

 

Thank you for reaching out to the Community! I did take a look at your account and see that you are listed as a Nonprofit, which would net you a 20% discount for 6-months prepayment or 30% for 12-months prepayment. This is all based on the contact tier you are in so if you set up a 6 or 12-month prepayment at a lower contact tier and then jumped to a higher contact tier it would deduct the pre-payment amount faster which could skew the percentages.

 

As far as getting an annual invoice you can find that by going to My Account in the top right of the page and then clicking on "Generate Prepayment Deposit Invoice" at the bottom.

 

2016-11-30_17-43-26.png

 

I recommend calling our Billing team at 1-855-229-5506 during the hours of 7AM to 9PM EST Monday through Friday if you would like further insight into how Nonprofit and prepayment billing works and to ensure you're under the correct payment option for your needs.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Very difficult to see my billing history, and it won't show invoices covering Oct & Nov 2015. very disappointed. Can you help?

Hello @JackB37,

 

I'm sorry you are having troubles viewing your billing history. I went into your account and I was able to locate the invoices for October 2015 and November 2015. I took a screen shot and attached it below to show you how I was about to find the invoices.

 

Oct 2015 - Nov 2015 Invoices.png

As you can see, I used our search functions to search the two dates (Oct 2015 and Nov 2015). From here, you can select the invoices and print them out.

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Occasional Participant

Hello, Do we have an invoice that is due with you in February? Romie Munoz

Hello @shapishap. I see that you did email us as well and one of our Support agents was able to show you where you can find invoices in your account. You can find your invoice information, including ones available to print, by viewing the FAQ listed here. Also, you can find your billing information by clicking the silhouette in the upper right corner of your account and clicking My Account.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Why can't I see previous payments?