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Billing

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Visitor

Billing

In reviewing my account for reporting taxes, the amount I pay per month doesn't provide an return on an investment I had hoped. Do you have a different pricing plan for smaller companies like me that send 4 or less mass emails a month?

3 REPLIES 3
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Administrator

Re: Billing

Hello @DanieleF4. At Constant Contact, we bill you based on two things: the package you have chosen (either Email or Email Plus) and the number of active contacts in your account. During your billing cycle, you can send unlimited email campaigns so we do not have a pricing plan based on the number of campaigns you send out during a cycle. 

 

In order to bring down your monthly charge, you can change your package or delete contacts from your account. Also, if you do a prepay and pay for either six months or a year in advance, you do get a discount.

 

If you have further questions about your billing, you can also contact our Billing department directly at the numbers and hours listed here.


Caitlin M.
Community Manager
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Occasional Visitor

Re: Billing

You charging my card but it say my account inactive. Also the agent set me up with a15 month plan now it$30. Can someone please tell me why? It be nice to talk to someone. Call me (edited to remove personal information)

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Employee

Re: Billing

Hello @ResaM7,

Please contact our billing support team at your convenience, they can be reached at 855-229-5506 and are open Monday-Friday 7AM-9PM EST. They will be happy to look into this and assist you further.

 

Brandon A.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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