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Billing

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Occasional Contributor

Billing

Hi Support Team,

 

This is truly untolerable,

 

I had made upgrade for plan of 500 - 2500 people and charged must be 35USD. Bu however your company has taken 55USD from my account.

 

I feel risked at the moment,

 

Can you kindly look into this matter with importance.

 

Best wishes,

Neha Shaikh

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3 REPLIES 3
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Administrator

Re: Billing

Hello @NehaS69. Our Billing team can certainly look into this charge for you. Their international number is 781-472-8120 and they are available Monday through Friday from 7am-9pm. 


Caitlin M.
Community Manager
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Occasional Contributor

Re: Billing

Hi Caitlin,

 

I have not recieved any follow up on this.

 

Please help!

 

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Employee

Re: Billing

Hello @NehaS69,

 

I took a look at your account and did not see a case with our billing team. Were you able to call in to talk to a rep about this? The team will be available tomorrow starting at 7am ET. You can find their contact information here.

 

 

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