Billing

Participant

Billing

I called support about not being able to send a preview email of the campaign I created this morning. I was told it was because our account is suspended b/c of non-payment. Could you send an invoice to myself and my director of sales, Suzanne .

85 REPLIES 85

Hello @KarenR637. If you are logged in as an Account Owner, you should be able to see previous payments/invoices for the account. This FAQ will show you how you can see your billing activity and print invoices out, if needed.


Caitlin M.
Community Manager
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Occasional Participant

We currently use Constant Contact and the monthly fee is paid from my company card, how can I receive a receipt. (V&H Inc.) Nick Graves was the administrator and has left V&H Inc.

Hello @AmyB580 

 

Thank you for reaching out! 

 

That's a great question! You can access receipts any time within the "My Account" section of your Constant Contact account. To get there, click on the person icon on the top right-hand side of the page and select "My Account" from the drop down. On the next page, look at the bottom left-hand corner for "View Billing Activity/Statements" you can click this and select a date range to generate your reciept. 

 

I sure do hope that this helps but please let us know if you have additional questions. Have a great day! 

Evan G.
Customer Engagement Specialist
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Occasional Participant

Thank you for quick reply.

Respectfully, 

Amy B.

 

Occasional Participant

Hello we have noticed that invoice has been increased from $90 to $195, so how can we go back to $90 per month? I have sent earlier the same inquiry and got no feedback. regards.

Hello @AmirE3,

 

I am very sorry about this. I recommend calling and speaking with our Billing team to understand why the price may have jumped. They are available 8AM to 8PM EST Monday through Friday and can be reached at the numbers listed here.


Nick S.
Social Media & Content Manager

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request for invoice dated 6/4/2017 

Hi @TravelnStyleL,

 

Thanks for reaching out! You can view, print or email past invoices directly from within your account. Just click the Profile Icon in the top right and select My Account. From here you'll click "View Billing Activity/Statements" on the left:

 

2017-05-17_12-15-50.png

Then you'll select a time period from the drop-down menu or the calendars. Click either Email or Print and if you want Invoices or Invoices with detail. Note: you may also want to Opt In/Out of Payment Receipt Emails to make sure an invoice gets emailed to your billing contact each month. 

 

Please feel free to contact Billing Support if you need further assistance with your invoicing. They are available Monday - Friday, 7am - 9pm ET.

 


Nichelle M
Community & Social Media Support

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Occasional Participant

I have changed my settings so that I automatically receive my billing/payment statements via email. However, despite repeated attempts, each month the statement does not get emailed.

Hello @scheduler,

 

Thanks for coming to the Community! I'm really sorry you aren't receiving your monthly invoices. I took a look at your account and do see that an email address is selected to receive the billing information.Our Billing Support team may be able to better assist you in this, but I will try to see if everything in your account is properly set up. To preserve the safety of your information, could you please email us at social_support(at)constantcontact(dot)com with the email address you would like to receive the billing statement, as well as a reference to this post? For more immediate assistance, here is the phone number and hours of operation of our Billing Support team. I also found an article that can show you where you can email yourself the invoice, or print it off directly from in your account. I hope this helps!

Hayley L
Community & Social Media Support

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Hello,

About billing, I would like to ask you if is possible that I receive the invoices each time that one is issued.

Through the web page, I can access the “Billing Activity”, and I can easily have a list of invoices (like you can see below), but my accountant is asking me to have a document for each invoice, and not just a list of them.

I hope this will be possible. Thank you.

 

 

 

 

 

Hi @sotoj,

 

Thanks for reaching out with your question about invoicing! Below is an image that shows you how to Opt in to emails for invoicing and payment:Invoice information.png

 

 If you have any other Billing inquiries, feel free to call in to a Billing specialist, their hours and numbers are listed here.

 

 

 

 

Gwendolyn B
Customer Engagement Specialist
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Hello,

Where do I go to find my account invoices? There used to be a tab or link that said "Account" or "My Account." Thank you!

Hello @ScottC838. I see that you did get in contact with our Support team and I hope that they were able to assist you. I also wanted to reply here as well in case another customer came into the Community with the same question.

 

You can print invoices by going to the profile icon in the top right corner of your account and going to My Account. From there, you will click on View Billing Activity/Statements and select a time frame that you are interested in. Then click on Print and select what document you would like to print. 


Caitlin M.
Community Manager
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I have received the July invoice but I need the June invoice, would it be possible to send me the June invoice?

Hello @JillA81,

I would be happy to assist you today. You can check your billing activity, including invoices by going to the My Account area. The picture below will highlight the steps to take to find it:

2017-07-25_18-09-40.jpg

Once you click on "View Billing Activity/Statements" and choose a period of time to view you will see an option for "Invoices."

 


Nick S.
Social Media & Content Manager

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Seems like you are trying to make it hard for me to figure out how much I was paying per year for the past few years vs. how much you are charging me now. Please make it more user friendly - I don't want to spend time trying to figure out what you are hiding from me!

Hello @VictoriaB3,

 

I am sorry for any difficulty in finding your billing information. We certainly don't want to hide anything from you! 

 

When you're on the My Account page, click on View Billing Activity/Statements in the bottom left.

2017-07-25_18-09-40.jpg

 

Once you're there you can use the calendar function to look at your billing activity in twelve month increments up to four years past. 

 

2017-07-26_18-58-08.jpg


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I used to receive the monthly invoice in my inbox every month, out of a sudden I have stopped receiving the automated monthly billing/incoice from constant contact and I had to manually log in every month to print the bill/invoice for company claims. 

It is not in my spam and I have constantly re-requested for the feature to be re-instilled for the past 4 months.

Please Look into this.

Hi @Kim_Treetops

 

I apologize you aren't receiving your monthly invoice to your email. Checking your spam and junk folder is definitely a good place to look. If you are using a Gmail email address, I also suggest checking your Promotions Tab. With that being said, the ability to receive payment emails is something we offer. Setting up this feature can be found under your “My Account” page.  This is where you can check to make sure the correct email address was chosen.

 

Payment Reciept Emails.png

 

If the email address chosen in the "Opt In/Out of Payment Receipt Emails" is not the correct one, it can be chosen from the drop down of email options.


Frankie.P
Community & Social Media Support

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Regular Participant

Some times we get them and sometimes we don't. Is there a way you can be sure to e-mail us every invoice? Thank you.