Billing

L2104
Occasional Participant
I don't understand why I cannot access my billing information on your website. I need to change the card information and password and there is no information or button on how to access my account. most ridiculous thing I have ever seen! work it out!!
2 REPLIES 2
L2104
Occasional Participant

I have looked it up and your app says that the "my account" area is under my name on the home page.  well my name doesn't exist.  I am asking for a refund.  I can't even access my account.  I can't believe that I can't even change my password or anything cause the button doesn't exist.  

William_A
Moderator

Hello @L2104 ,

 

For whatever reason, there was no first name info for your account information, which resulted in that menu not being visible at all. I've added a generic bit of wording in place of the first name, so now that menu is selectable in your account. If you're still unable to see it, please logout of your account using this URL: https://login.constantcontact.com/login/logout , then log back in.


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William A
Community & Social Media Support
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