Billing

Participant

Billing

I called support about not being able to send a preview email of the campaign I created this morning. I was told it was because our account is suspended b/c of non-payment. Could you send an invoice to myself and my director of sales, Suzanne .

85 REPLIES 85

Hello @DaveS0102,

 

I'm very sorry you're not getting all of the invoices. I checked your account and see that you're opted in to receive them so they should be sent to you every time. Have you checked to make sure they are not in your spam folder or filtered to a different folder?


Nick S.
Social Media & Content Manager

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Regular Participant

To reiterate, we are not getting invoices emailed.

Hi @DaveS0102,

 

My apologies you're not receiving Payment Receipt Emails. Since you've already opted in to receive them, and you've checked your spam and other folders, we'd like to further investigate this for you. Please send us an email to social_support(at)constantcontact(dot)com and include the username of your account, a reference to this post, the email address you're checking for these emails, and any additional details. In the meantime, your invoices are always available to access directly from within your account. Thanks!


Nichelle M
Community & Social Media Support

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Retail

your invoicing is a joke - where is a monthly invoice!!!!!!!!!!!!!!!!!!! I have to print everything in tab delimited file format!

Hello @PaulaN03,

 

Thank you for coming to the Community with this inquiry. I apologize for any difficulties trying to locate where to view and print invoices. This FAQ article will walk you through the steps. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Please, I need to know why you charged $95 if we agreed to pay $85.  Please answer ASAP. Thank you. Paulina Toro GENERAL MANAGER

Hello @Turaleza. For billing-related inquiries, we ask that you call into our Billing department. Their numbers and hours are listed here. I also removed your email address from your post for your security. 


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Muchas gracias estimada Caitlin.

 

Alguien de "Billing Department" puede llamarme por favor? Mi número está en "My Account/Personal Information"

 

Gracias,

 

Paulina Toro

Hola Paulina @Turaleza


He abierto el caso # 20041409 a nuestro departamento de facturación. Recibirá una llamada de ellos dentro de los próximos días hábiles. ¡Gracias!

Natalie B.
Social Media Marketing Manager
Participant

Hallo, please sent us the receipt by email at the beginning of the month because I get problems with our accounting. I know it is also possible to download it on my account but the layout doesn't look nice. Thank you.

Hi @KimCarolinC,

 

Thanks for reaching out! I checked your account and see that you have opted in to receive Payment Receipts via email, and I'm sorry the layout of the invoicing isn't what you expected. Please feel free to contact Billing Support directly for further assistance with your Payment Receipts. They are available Monday - Friday, 7am - 9pm ET.


Nichelle M
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

I simply want copies of my statements sent as per requested on the billing system, and they are not being sent. I check in the accounts and am unable to print historical statements. Then there is no means of contact unless i call you from Spain. This is no use or help what so ever. 

Hello @Mark1. I'm sorry that you are not receiving copies of your invoices. Have you checked to make sure that you are not receiving them in your junk or spam folder? For the security of your account, to have a copy of your invoice sent to an address that's different from the address on file, we do ask that you call in to our Billing department. Our international Billing number is +1 781-482-8931 and they are available Monday through Friday from 7am-9pm ET.

 

Also, if you are using Google Chrome as your browser, when you click to print the invoice from your account, you should also have the option to save your invoice as a PDF. I did want to let you know about this workaround.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Is there any way of getting a more detailed receipt for Constant Contact? I need the receipt for my company's credit card statement and they aren't accepting the printable invoices or payments. 

Hello @JessicaM3624. I see that you engaged with our Support team after posting here in the Community. I hope that they were able to assist you with this. Please let us know if you have any more questions!


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Good Morning -

 

I tried logging in and still have not been able to retrieve a receipt, my business credit card is being charged monthly and I really just would like to have a receipt for my records. can this be emailed to me. Otherwise, I hate to say I need step by step instructions on how to get to it on your website.

Thank you in advance for your response.

Amy B.

Hello @AmyB580,

 

Thanks for coming to the Community with your questions. I'm really sorry you are having a hard time accessing your receipts on Constant Contact. I would recommend calling into our Billing Support team and they can provide you any receipts, invoices, etc. that you may need. Here is their teams hours of operation and their phone number! I would be happy to provide you with step by step instructions as well, just in case you are looking for a more immediate option. Heres how to email or print your invoices. Let us know if you have any other questions!

Hayley L
Community & Social Media Support

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Regular Participant

It would be great if I could click on the invoice dated 5/15 or the # and print just that invoice. Same for payments. None of these dates or amounts align with what is listed on the credit card statement making it impossible to print the paperwork I need for backup.

I'd like to be able to print the statement dated 5/15/2017 and the payment made 5/10/2017 for my files. Why not make the date a link to open the page that has more information.

Hello @aolidiuna,

 

Thank you for coming to the Community! I can understand why that would be convenient when matching what you see on a Constant Contact invoice with what you're seeing on your billing statement. I would be happy to share your feedback with our Billing team and developers. That said, I do encourage you to reach out to our Billing team at the numbers listed here. They are available from 8AM to 8PM ET Monday through Friday. They would best be able to speak to Constant Contact's billing policies and assist you with any billing related inquiries in your account. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Would it be possible to send me an invoice or payment acknowledgement when the payments are charged to my card? I believe you used to do this, but I haven't gotten one in a while and it would save time when I file my expense report. Thanks