Hello and thank you for reaching out to The Community. We do apologize if you are unsure why your bill had increased. If you have gone over a certain level of contacts this could increase your monthly bill. For information regarding your bill and price changes you will want to reach out to our Billing Team by phone. Due to sensitive nature of billing we cannot discuss your bill here in The Community. This ensures we maintain your account’s security. If there is anything else we can assist with however, please do not hesitate to reach back out!