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When I log into my account it says I have a past due balance. I pay annually. Why do I not get a notice about a bill due just a red line with a past due notice?

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Re: Billing



Though we are unable to go into an account's billing details here in the Community, I can understand how important your billing is. I also apologize for any confusion there may be with the current status on your account. With that said, it’s important I mention prepay reminder emails are sent out to the account’s Billing contact. Is the correct email address set as your billing contact? Are you unable to locate a reminder email in your email client? If you have any further questions about your account's prepay our Billing Support is available by phone for assistance. One of these agents can help answer any questions you may have!

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