Birthday Campaing doesn't work

FirstNameL63774
Participant

Birthday Campaing doesn't work

Hi -

 

       My Birthday Campaign does not seem to sent any emails. Can someone look into this issue? I am not sure what I am missing

 

Thanks

3 REPLIES 3
Zoe_H
Employee

Hello @FirstNameL63774,

 

Thank you for reaching out to the Community! Have you uploaded your contact lists with birthdays in the specific birthday field used by Constant Contact? Thanks! 


Zoe H.
Community & Social Media Support

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Hi Zoe - Yes, I am using the specific birthday field in the contacts.

 

Thanks

Since the birthday email is setup to send out on the day of the contact's birthday, but wasn't actually created / published until the day of their birthday, it wouldn't have triggered. When it comes to birthday emails, they need to be done ahead of when you're wanting them to send out, otherwise the system will skip over those contacts.

 

Therefore, the contacts with a birthday of Oct 2 won't receive the birthday email if it was published on Oct 2, well after the standard sendout time of 12pm EDT and 10am list-join cutoff. Your other October birthdays should receive the email, assuming your keep it active, on their birthday as specified in its setup.

 

For more info, I'd recommend checking out this article on setting up recurring birthday emails.


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William D
Community & Social Media Support
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