Birthday Email

AjeetV
Regular Participant

We have recently started sending birthday wishes to our clients, but today one of our client whose birthday is on 19 Dec received a birthday email. (Date mentioned by client is 19th Dec)

Please explain how to fix this issue.

1 REPLY 1
William_A
Moderator

Hello @AjeetV ,

It looks like one of your birth day email automation series is currently set to 14 days prior to the contact's birthday. To quickly find any automations you may have active, you can narrow the Campaign page view from All Campaigns > Automations. Since it looks like you currently have two birthday automations active (the one for 14 days ahead of time, and the other for day of), you may want to consider cancelling one of them if you're just wanting one email to be sent out to contacts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar