Bizarre inexplicable format changes

AnnT767 · ‎08-20-2020

Hi, For the most part, everything within the site tends to work great. However, recently (within the past month or so), I've noticed that when you change any format for buttons or something on the top of a campaign page, it automatically affects the block found at the bottom of the campaign. Also, sometimes randomly, the container box on the sides of the campaign will change colors. I'm unsure of what causes this, but thought you all needed to know, as I'm sure I'm not the only one with this issue happening on a regular basis. Thank you!

Frankie_P · ‎08-20-2020

Hi @AnnT767

Thank you for bringing this to our attention. Are you having this same experience in more than one email campaign? Or more than one block? A good troubleshooting step I would suggest is testing your campaign in a different browser or a private/incognito window. Doing this allows us to see if these formatting changes is browser or campaign related. If you are copying and pasting any text in your campaign from an outside source it's also important to make sure you've removed any problematic formatting that may cause issues in your email template. Do either of these steps help?

Frankie.P
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