Blocked emails

[MichaelS875]

Has anyone noticed their posts have been marked as "suspicious content"?
I send my posts to myself as well as my subscribers.
In Gmail, my post comes in stating "This message is not safe".

What am I paying for?

Mike

[Zoe_H]

Hello @MichaelS875,

Thank you for reaching out to the Community! I apologize that Gmail is marking your emails as suspicious content. Gmail has updated their security filters so if it feels that an email may be suspicious it marks it as that. That can be because of something within your newsletter. Please take a look at our helpful article that will give you advice on how to avoid the spam filter and also not be marked as suspicious. 

[BeaconPromotions]

Can we PLEASE GET THIS FIXED???? I do design work for 2 partner companies and both our accounts are being effected by this, and click numbers have gone down. We are very close to just switching to another provider.

EDIT: In response to the CTCT employee response. This has nothing to do with our company links, and everything to do with the tracking links that Constant Contact uses (see screenshot). This is on your end and not the customers, so don't even try to put this on us. I've already contacted someone through your company chat and sent the screenshot. The company I am employed through is part of an umbrella company of 8 other large corporations. We will switch them all away from Constant Contact if this isn't fixed.

[Frankie_P]

Hi @BeaconPromotions 

It appears the message you're getting with your link is different from the original message this thread was focused on. The message in your screenshot does however mention the Constant Contact tracking URL. We want to make sure you are assisted and will be happy to troubleshoot this further with our advanced level of support. We will reach back out with any further updates.

[Brigitte_P]

Hello again @MichaelS875 thank you for your patience as we took a further look into this.

You are definitely right, It appears your security software is flagging our tracking links (https://r20.rs6.net/) as malicious links. Earlier this week we were experiencing an issue where multiple security software systems were being flagged as malicious when they shouldn't have been. This issue has since been resolved by our Compliance team.

Was this screenshot you provided from today? If so, please forward the affected email to social_support(at)constantcontact(dot)com so we can look a bit further into this. 

We look forward to hearing from you soon, thank you for bringing this to our attention we hope you have a great weekend.

[BeaconPromotions]

No, my message is not different. You guys aren't understanding this is a site-wide Constant Contact issue with Gmail. Your tracking URL's are being flagged by Gmail, it's not anyone's security software at their companies. We've had more customers than I can count sending in screenshots, and they are all from Gmail. Our partner companies are also reporting this issue.

Edit: Here is another one from a customer.

[Timothy_G]

@BeaconPromotions,

Thank you for the screenshot. Recently another company purchased a similar domain (r20rs6.net) instead of ours ( r20.rs6.net) which has caused several issues.

We are working with Gmail to get this issue cleared up, but I do not have an exact timeframe for when it will be fixed.

[CameronL]

I am having this issue. One subscriber got a link to r20rs6.net, while every other instance of the same link goes to r20.rs6.net, and they're getting the warning message from their browsers (Chrome and Edge). they even sent a screenshot showing the link

[William_D]

This is likely being caused by certain extensions in their browser (such as pop-up or ad blockers), or by a security program, app, or VPN on their device. To avoid this, they'll need to safelist our domains in whatever program is generating the warnings.