Blocked from Uploading photos


Longtime CC user; rarely ever encountered a problem until now. Cannot upload photos from my computer, as I have many times in the past. Instead when I click on upload from computer, a message appears suggesting I upgrade from $45/mo to $75/mo services, even though I've used 10% of my storage to date under the $45/mo plan. I hesitate to just upgrade for something I don't need right now, yet there are no other options to upload photos. I can dump individual photos into the upload box, but there are not ways to accept the photo as in the past. Any suggestions?


Hello @DavidW2668,


I checked your account and it appears that you have enough storage right now with the plan you are on. For troubleshooting, could you try uploading pictures on a different browser please? Thanks!

Zoe H.
Community & Social Media Support

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I agree that an upgrade shouldn't be necessary, you shouldn't be receiving a prompt to upgrade. Were you able to get this work? If not, I'd like to try uploading an image into your account to see if I can see the upgrade prompt.

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