Blocked from Uploading photos

DavidW2668
Participant

Longtime CC user; rarely ever encountered a problem until now. Cannot upload photos from my computer, as I have many times in the past. Instead when I click on upload from computer, a message appears suggesting I upgrade from $45/mo to $75/mo services, even though I've used 10% of my storage to date under the $45/mo plan. I hesitate to just upgrade for something I don't need right now, yet there are no other options to upload photos. I can dump individual photos into the upload box, but there are not ways to accept the photo as in the past. Any suggestions?

2 REPLIES 2
Zoe_H
Employee

Hello @DavidW2668,

 

I checked your account and it appears that you have enough storage right now with the plan you are on. For troubleshooting, could you try uploading pictures on a different browser please? Thanks!


Zoe H.
Community & Social Media Support

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Kyle_R
Administrator

I agree that an upgrade shouldn't be necessary, you shouldn't be receiving a prompt to upgrade. Were you able to get this work? If not, I'd like to try uploading an image into your account to see if I can see the upgrade prompt.

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