Blocked vs. Suspended Bounces

[CathleenS08]

Do "Blocked" email addresses eventually move to "Suspended" email addresses?

[William_D]

Hello @CathleenS08 ,

It is possible, if an email address bounces as blocked enough it can result in a suspension. Suspension is typically for those addresses that bounce as "non-existent" enough times when sent to by various customers of ours. Non-Existent and Blocked are based on the coding / messaging we get from the recipient's ISP, as to why the email couldn't be delivered.

[CathleenS08]

Thanks - so what is the reason for Blocked vs. Suspended Bounces?

[William_D · Accepted solution]

Here's some details about bounce types, and here's an article on how best to handle each type.