Blocked vs. Suspended Bounces

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CathleenS08
Occasional Participant

Blocked vs. Suspended Bounces

Do "Blocked" email addresses eventually move to "Suspended" email addresses?

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Here's some details about bounce types, and here's an article on how best to handle each type.


William D
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William_D
Moderator

Hello @CathleenS08 ,

 

It is possible, if an email address bounces as blocked enough it can result in a suspension. Suspension is typically for those addresses that bounce as "non-existent" enough times when sent to by various customers of ours. Non-Existent and Blocked are based on the coding / messaging we get from the recipient's ISP, as to why the email couldn't be delivered.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CathleenS08
Occasional Participant

Thanks - so what is the reason for Blocked vs. Suspended Bounces?

Here's some details about bounce types, and here's an article on how best to handle each type.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post