Bounce Number not consistent

WBBelancolibrary
Participant

Bounce Number not consistent

Hello - the bounce number for my 3/4/20 campaign that shows on the reports page is 15; when I open up the campaign page itself, that number shows as 19.

1 REPLY 1
Frankie_P
Moderator

Hi @WBBelancolibrary 

 

I apologize for any confusion there may be with the bounce report on your campaign! It appears the reporting page on your account may have not updated itself completely. I can currently see your bounce number is showing 19 contacts on both your Reporting page and your campaign's drill-down. However for future reference, in cases where the Reporting Tab contains incorrect totals we recommend viewing these totals from campaign details page, the specific campaign drill down or even an export of reporting data.


Frankie.P
Community & Social Media Support

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