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Bouncebacks, Out of Office Replies Vary from Blast to Blast

JasonP237
Participant

Bouncebacks, Out of Office Replies Vary from Blast to Blast

When we send a blast, to the same list, sometimes we get 200+ bouncebacks/out-of-office replies and sometimes we get none.  Is there a setting we are missing?  Thank you.

1 REPLY 1
Mary_S
Employee

@JasonP237 

I agree a huge swing in your out-of-office bounces is something to warrant investigation.

I did take a look at about a dozen of your most recently campaigns and saw a consistent 35-40 out-of-office bounces noted.

I did check with the deliverability team and they said these bounces can vary from each email client. Some email clients will bounce back an out-of-office message to us that our system identifies and labels correctly but other email clients do not.

In mentioning you were seeing a swing of up to 200, the team asked that you call in so they could troubleshoot further.



Mary S.
Community & Social Media Support

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