Bounced Emails

[PDCollabAdmin]

We have a subscriber who is not receiving our Constant Contact emails. The activity log shows "Bounced" but we have verified the email is correct and active. In addition, other subscribers from the the same domain are receiving emails with no issues. How do we assist this user in identifying the problem so that she can receive the emails we are sending?

-Jenn

[William_A]

Hello @PDCollabAdmin ,

I'd recommend looking at our main article on managing bounces, so you can know what your best path forward is based on the bounce type we're given for the contact in the reporting.

You may also want to have the contact look into safelisting your address just for additional deliverability padding on their end. If you continue to have issues with this particular contact, you may want to call our Delivery team for some additional insight / advice.